TERMS OF SERVICE

TERMS OF SERVICE

BuySinopec

www.buysinopec.ca

Last Updated: May 2026 | Effective Date: May 2026

PLEASE READ THESE TERMS CAREFULLY. By accessing or using the website located at www.buysinopec.ca (the “Website”), you agree to be legally bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must immediately cease use of the Website and all related services.

OVERVIEW

This website is operated by BuySinopec ("Company", "we", "us", or "our"), operating in Canada under a federally registered business name. Throughout the Website, the terms "we", "us" and "our" refer to BuySinopec.

We offer the Website located at www.buysinopec.ca, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the Website, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates to the Website. Your continued use of the Website following any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Website.
We reserve the right to request proof of age at any time and to restrict access where we reasonably believe a user may be underage.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction, including Canadian federal and provincial laws.
You must not transmit viruses, malware, malicious code, or other harmful technologies.
Any breach or violation of these Terms may result in immediate suspension or termination of access to the Service. We reserve the right to report suspected unlawful conduct to law enforcement authorities.
We reserve the right to refuse or cancel any order or registration where reasonably necessary to protect the integrity, security, lawful operation, or commercial interests of the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service where reasonably necessary to prevent fraud, misuse, unlawful conduct, security threats, abusive behaviour, or violations of these Terms.
You understand that your content (excluding payment information) may be transferred unencrypted over various networks and modified to conform to technical requirements. Payment information transmitted through the Website is encrypted using industry-standard security measures.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written consent.
We are not responsible for third-party actions, products, services, platforms, or content accessible through the Website.
We make no representation that the Website or its content is appropriate or available for use outside Canada. Accessing the Website from territories where its contents are illegal is prohibited.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Information provided on the Website is for general informational purposes only and may not always be accurate, complete, current, or error-free. Any reliance on Website content is at your own risk.

We reserve the right to modify, correct, remove, or update Website content at any time without prior notice. Product descriptions, images, specifications, compatibility information, and technical references are provided for informational purposes only and may vary from the actual product.

We are not responsible for typographical errors, pricing inaccuracies, omissions, or outdated information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

All prices are displayed in Canadian dollars (CAD) unless otherwise specified.
Applicable taxes, including GST/HST/PST/QST, will be calculated at checkout based on the shipping destination.
Prices, product availability, specifications, and promotions are subject to change without notice.
We reserve the right to modify, suspend, discontinue, or restrict any aspect of the Service at any time.
We shall not be liable for any modification, suspension, discontinuance, pricing adjustment, or withdrawal of products or services.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the Website. Product availability is subject to change without notice. If a product becomes unavailable after an order is placed, we may cancel the order and issue a refund for the unavailable item.

We reserve the right to limit sales of products or services by person, geographic region, jurisdiction, or transaction type where reasonably necessary for legal, regulatory, operational, or commercial reasons.

All products are sold subject to applicable Canadian export laws, sanctions laws, trade regulations, and import/export restrictions. You are responsible for ensuring that products ordered through the Website comply with the laws and regulations of the destination jurisdiction.

Except where prohibited by applicable law, products and services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes, restricts, or limits rights you may have under applicable Canadian consumer protection legislation that cannot lawfully be excluded or waived.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order placed with us. Restrictions may apply to orders placed under the same account, payment method, billing address, shipping address, IP address, or purchasing pattern.

We reserve the right to refuse orders reasonably believed to be placed by resellers, distributors, exporters, commercial purchasers, or persons engaged in unauthorized resale activity.

You agree to provide current, accurate, complete, and truthful billing, payment, shipping, and account information. Providing false, misleading, incomplete, or fraudulent information constitutes a breach of these Terms and may result in order cancellation, account suspension, or refusal of future service.

SECTION 6A - ORDER VERIFICATION, FRAUD PREVENTION AND PAYMENT SECURITY

To protect our customers, payment systems, and the integrity of the Service, we reserve the right to refuse, cancel, hold, limit, or verify any order at any time before shipment, including after payment authorization or capture.

We may require additional information or documentation to verify the legitimacy of an order, including:

Government-issued identification;
Proof of billing address;
Verification of shipping information;
Telephone or email confirmation;
Confirmation from the payment card issuer; or
Any other information reasonably required for fraud prevention or security purposes.

Failure or refusal to provide requested verification information within the timeframe specified by us may result in cancellation of the order without liability.

We reserve the right to refuse or restrict transactions that we reasonably determine may involve fraudulent or unauthorized activity, excessive chargeback risk, resale abuse, export restriction violations, suspicious purchasing behaviour, or misuse of the Service.

Orders flagged by payment processors, fraud detection systems, banking institutions, or internal security reviews may be delayed, cancelled, refunded, or subject to additional verification requirements.

We reserve the right to require signature confirmation, delivery confirmation, billing address verification, or additional identity verification for certain orders, including high-value, commercial, bulk, or high-risk transactions.

We are not responsible for losses arising from unauthorized use of your payment method by third parties. You are responsible for maintaining the security and confidentiality of your account and payment information.

SECTION 6B - SHIPPING, DELIVERY AND RISK OF LOSS

Risk of loss and title to products pass to you upon transfer of the products to the shipping carrier or delivery service provider.

Delivery dates and transit times are estimates only and are not guaranteed unless expressly confirmed in writing by us.

We are not responsible for delays, failed deliveries, damages, or losses caused by:

Incorrect or incomplete shipping information provided by you;
Carrier delays or operational failures;
Customs inspections, border delays, or import restrictions;
Weather events or Force Majeure Events;
Delivery refusal or failed delivery attempts; or
Theft, loss, or damage occurring after delivery confirmation.

You are solely responsible for ensuring that the shipping address provided at checkout is accurate, complete, and secure for delivery.

Tracking information and carrier delivery confirmation shall constitute prima facie evidence of successful delivery to the address provided by the customer.

For certain transactions, we may require signature confirmation, restricted delivery, or delivery to the billing address associated with the payment method.

Customers must inspect all shipments promptly upon delivery and notify us in writing within forty-eight (48) hours of receipt regarding any missing items, incorrect shipments, shipping damage, or product defects.

Failure to provide timely notice may affect eligibility for replacement, refund, insurance claim assistance, or other remedies.

SECTION 6C - RETURNS, REFUNDS AND CHARGEBACKS

All returns, refunds, exchanges, cancellations, and warranty requests are subject to our Return Policy, as updated from time to time.

We reserve the right to refuse returns or refunds where:

Products have been opened, used, installed, altered, contaminated, or damaged after delivery;
Products are returned without original packaging or components;
The return request is submitted outside the applicable return period;
We reasonably suspect fraud, abuse, or unauthorized activity; or
The product is designated as final sale or non-returnable.

Shipping charges, customs fees, brokerage fees, duties, taxes, and handling charges are non-refundable except where required by applicable law.

Before initiating a chargeback or payment dispute with a financial institution or payment processor, you agree to contact us first and provide a reasonable opportunity to investigate and resolve the issue directly.

Fraudulent chargebacks, abusive dispute activity, false non-delivery claims, or attempts to retain products while obtaining a refund may result in:

Immediate account termination;
Refusal of future service;
Collection activity;
Civil legal action; and/or
Referral to law enforcement authorities where appropriate.

We reserve the right to provide transaction records, communications, IP address logs, delivery confirmations, account activity, fraud analysis data, and related evidence to payment processors, financial institutions, insurers, law enforcement agencies, or dispute resolution providers in connection with the investigation or defence of payment disputes or suspected fraudulent activity.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools, software, integrations, or services over which we have no control. Such tools are provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is entirely at your own risk. We disclaim responsibility for losses, damages, interruptions, or liabilities arising from the use of third-party tools or services.

SECTION 8 - THIRD-PARTY LINKS

The Website may contain links to third-party websites or services. We are not responsible for examining or evaluating third-party content, products, services, policies, or websites.

We disclaim liability for damages or losses arising from transactions or interactions with third-party websites or providers. Third-party links do not constitute endorsement or approval.

SECTION 9 - USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit comments, feedback, reviews, suggestions, ideas, proposals, or other content (“Submissions”), you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, publish, display, distribute, and otherwise exploit such Submissions.

You represent that:

You own or control the rights to your Submissions;
Your Submissions do not violate third-party rights;
Your Submissions are lawful and accurate; and
Your Submissions do not contain unlawful, abusive, defamatory, misleading, or harmful material.

We reserve the right, but not the obligation, to monitor, remove, edit, reject, or restrict Submissions.

SECTION 10 - PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through the Website is governed by our Privacy Policy, which is incorporated herein by reference.

We collect, use, store, disclose, and process personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We may use third-party service providers, including Shopify, payment processors, fraud prevention providers, analytics providers, logistics providers, and cloud hosting providers. Your information may be processed or stored outside Canada, including in jurisdictions that may have different privacy protections than Canada.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

We comply with Canada’s Anti-Spam Legislation (CASL). Any commercial electronic messages we send will only be sent with your express or implied consent, and will always include an unsubscribe mechanism. You may withdraw consent at any time using available unsubscribe mechanisms or by contacting us at info@buysinopec.ca.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Website containing typographical errors, inaccuracies, omissions, or outdated information relating to products, pricing, shipping, availability, promotions, specifications, or compatibility.

We reserve the right to correct errors, update information, refuse orders, or cancel transactions without prior notice. If an order is cancelled due to a pricing or listing error, a refund will be issued for amounts charged.

SECTION 12 - PROHIBITED USES

You are prohibited from using the Website or Service:

For unlawful purposes;
To violate laws or regulations;
To infringe intellectual property rights;
To harass, abuse, threaten, defame, discriminate against, or harm others;
To submit false or misleading information;
To upload malicious code;
To interfere with Website security;
To scrape, crawl, spider, harvest, or collect data without authorization;
To engage in fraudulent transactions or payment abuse;
To circumvent fraud prevention systems;
To engage in resale abuse or unauthorized commercial activity; or
To interfere with the operation of the Service.

We reserve the right to suspend or terminate access for violations of this Section, and to pursue all available legal remedies.

SECTION 13 - INTELLECTUAL PROPERTY

All Website content, including text, graphics, logos, photographs, product descriptions, layouts, software, and trademarks, is the property of BuySinopec or its licensors and is protected by Canadian and international intellectual property laws.

No content may be copied, reproduced, republished, distributed, modified, transmitted, or exploited without our prior written permission. The trademarks, logos, and service marks displayed on this Website are the registered and unregistered marks of BuySinopec or third parties. Nothing on this Website should be construed as granting any licence or right to use these marks without our prior written permission.

Unauthorized use may result in civil or criminal legal action.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, secure, error-free, or continuously available.

Except where prohibited by applicable law, the Service and all products are provided on an “as is” and “as available” basis without representations, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUYSINOPEC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THEIR POSSIBILITY.

To the maximum extent permitted by law, our total cumulative liability for all claims arising from or related to the Service shall not exceed the greater of: (a) the amount paid by you to us during the twelve (12) months preceding the claim; or (b) one hundred Canadian dollars (CAD $100.00).

Nothing in these Terms excludes or limits rights you may have under applicable Canadian consumer protection laws that cannot lawfully be excluded or waived by contract.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BuySinopec and its affiliates, officers, directors, employees, contractors, suppliers, service providers, licensors, and agents from and against any and all claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees and disbursements, arising from:

Your breach of these Terms;
Your violation of applicable law;
Your misuse of the Service or any products purchased through it;
Your violation of third-party rights;
Fraudulent transactions or chargebacks associated with your account; or
Your Submissions.

We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, at your expense, and you agree to cooperate fully with us in asserting any available defences.

SECTION 16 - FORCE MAJEURE

We shall not be liable for delays or failures arising from events beyond our reasonable control, including natural disasters, pandemics, epidemics, labour disruptions, supply chain interruptions, carrier failures, governmental actions or restrictions, sanctions, cyberattacks, telecommunications failures, war, terrorism, civil unrest, or other Force Majeure Events.

Where reasonably practicable, we will attempt to resume operations promptly following a Force Majeure Event. If the Force Majeure Event continues for more than thirty (30) days, either party may cancel any pending orders affected by the event, with a full refund issued for amounts already paid.

SECTION 17 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable under applicable Canadian law, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 18 - TERMINATION

These Terms remain effective unless terminated by you or us.

We may suspend or terminate access to the Service at any time where reasonably necessary to protect the Service, prevent fraud or abuse, enforce these Terms, comply with legal obligations, or protect our commercial interests.

Upon termination, you will remain liable for all amounts due up to and including the date of termination. Obligations and liabilities accrued prior to termination, including payment obligations, intellectual property rights, indemnification, and limitations of liability, shall survive termination for all purposes.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on the Website, constitute the entire agreement between you and BuySinopec regarding the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any disputes arising from or related to the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

DISPUTE RESOLUTION PROCESS:

Step 1 – Informal Resolution. You agree to contact us first at info@buysinopec.ca and provide written notice describing the dispute in reasonable detail. We will attempt in good faith to resolve the matter within thirty (30) calendar days of receiving your notice.

Step 2 – Mediation. If the dispute cannot be resolved informally, either party may request non-binding mediation administered through a mutually agreed-upon mediator in Ontario, with costs shared equally between the parties.

Step 3 – Litigation. If mediation fails or is declined, either party may bring disputes before the courts of competent jurisdiction in the Province of Ontario. You agree to submit to the personal and exclusive jurisdiction of the Ontario courts.

CLASS ACTION WAIVER: To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

LIMITATION OF ACTIONS: To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms, the Service, or any products purchased through the Website must be commenced within one (1) year after the cause of action arises, failing which such claim shall be permanently barred. This limitation does not apply where prohibited by applicable consumer protection legislation, including the Limitations Act, 2002 (Ontario), in which case the statutory limitation period shall apply.

Nothing in these Terms limits rights available to you under applicable Canadian consumer protection legislation.

SECTION 21 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, modify, or replace these Terms at any time. Material changes will be communicated through Website notices, email communications, or account notifications, where reasonably practicable, at least fifteen (15) days prior to taking effect.

Continued use of the Service following the posting of any changes constitutes acceptance of the revised Terms.

SECTION 22 - CONTACT INFORMATION

Questions regarding these Terms, privacy matters, returns, disputes, or customer support may be directed to:

BuySinopec
Operating in Canada under a federally registered business name.
Email: info@buysinopec.ca
Website: www.buysinopec.ca

We will endeavour to respond to all inquiries within five (5) business days.